Refund and Cancellation

Last Updated: October 2026

This Policy explains when and how refunds and cancellations are accepted.

1. Refund Policy

• Once we start work, including project planning and any production (design/development, configuration, consulting, etc.), service fees become non-refundable.
• We will consider refund requests only in the following situations, which do not constitute a change in business priorities, cancellation, or failure to utilize our service:
1. Duplicate/Erroneous Payment: We will issue a full refund if the payment was processed by us in error, or if your bank processed the charge to us in error.
2. Service Not Provided: If we do not provide a service as mutually agreed, or do not meet an agreed-upon, critical deadline, we will have an opportunity to remedy the situation. If we do not provide the service or remedy the situation in a timely manner, we will issue a refund.
3. Prior Service Not Provided: A refund will be provided if the service was not provided because of circumstances beyond our control and no work was provided or initiated.
4. Legal Requirement: A refund will be provided if required by law.

2. Cancellation Policy

Refund requests are only processed in the situations described in Section 1 of this Policy.

3. Project Cancellation

Project work is considered to have commenced upon the signing of a service agreement. If a project is cancelled after the agreement is signed, and work has begun, fees charged for the work completed and deliverables provided are non-refundable, in the absence of a specific provision in the agreement. A refund will be provided for work outside of the agreed scope and that remains to be completed.

4. Digital Products and Recurring Services

Access to or delivery of digital products or services makes them non-refundable, except where refunds are required by law.

Recurring services and memberships that have been purchased are non-refundable. Cancellation of a membership or service may prevent future renewals in accordance with the terms of the agreement.

5. Refund Requests and Disputes

If you have questions or concerns regarding a purchase or service, please contact the brand for which the concern arose, as soon as practicable. To expedite resolution, please provide your purchase order number or other transaction ID.

In most cases, we will respond to your request within two business days to let you know if we’ve been able to process your refund request. Refunds will be issued using the method you originally used to pay.

6. Applicable Brand Policy and Customer Rights

Each of the brands acquired by OG Web Solutions may have its own policy regarding refunds. The policy applicable to your purchase or service will be controlling, where permissible.

Brand policies:

• CF Funnels Templates: https://cffunnelstemplates.com/pages/privacy-and-refund-policy
• GoHighLevel Team: https://gohighlevelteam.com/refund-policy/

We want to ensure your concerns have been addressed; therefore, this policy will not limit your rights as a customer.